Customer service – needing some work

This video, of a Seth Godin presentation, was made in 2006. There have been times recently that some of my friends have had difficulties with corporations and their services, especially in the telecommunications areas. The problems seem to be totally unnecessary and the corporate representatives seem totally inflexible. We, at my school, have had some amazing conversations with the Age this year, just trying to sort out the subscriptions, the forms always seemingly unnecessarily cumbersome but filled out the way that was required. They seemingly found things too difficult and mixed up thye subscriptions and then did not want to correct in any useful way.

This is a very amusing video. He gives a tour of things that are poorly thoughtout or designed, some of the reasons why they are that way, and how to fix them. I think everyone can identify with the things he discusses.

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  1. […] (vbc) vbc.style.visibility = ‘hidden’; e.style.backgroundColor = ‘#fff’ }); }); today Customer service – needing … trackback from post […This video, of a Seth Godin presentation, was made in 2006. There have […]

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